FAQ

No. However, you need a referral from your GP or Psychiatrist to be eligible for a Medicare rebate. Your GP will complete a Mental Health Care Plan for you and write a referral letter. Your Psychiatrist will write you a referral letter.

You can claim a Medicare rebate for 10 sessions in a calendar year, however you must return to your Doctor after 6 sessions to obtain a continuing referral.

The rebate for each session is currently $126.50. There will be an out of pocket expense for each session. Please see our Fees and Rebates page for further information.

No. You are required to pay the full amount upfront and the Medicare rebate is then deposited into your nominated account on the spot.

Yes. You may be able claim a rebate from your Health Fund. Contact your health fund to ensure you are covered for psychological services.

Yes. We have EFTPOS and HICAPS available for making payments and claiming rebates on the spot. We also offer Autopayments and rebate claiming online at the time of your appointment.

Each session is for 50 minutes.

No not as a rule. If you are under financial stress and this may make it difficult for you to access therapy, please discuss this with your therapist at your first appointment.

All information gathered or discussed during each session is confidential. No information will be provided to anyone else without your written consent. Information is securely stored. Please see our Privacy Policy for more information.

Yes. We charge $100 for a missed appointment or late cancellation (< one business day’s notice). We usually have a waiting list and if you miss an appointment, another client misses out on that spot. The late cancellation fee covers our admin costs and overheads.

Yes. If you have NDIS funding and either have a plan manager or are self-managed, we are able to see you.  Let us know these details when you book your first appointment.

Yes. If you are under DVA you just need a referral from your Doctor.

We see young people 16 years and over.